Our trusting partners…
In June 2018, we performed a client satisfaction survey on the basis of criteria listed by ECHA “check list to hire a good consultant”. The results of this survey are the following : Satisfaction indicators(calculation by the sum of « Strongly agree » and « Agree » on the total of answers ; response rate: 43%)
Communication/Transparency (information from quotations): 89% satisfaction
Communication/efficiency (organisation put in place): 100% satisfaction
Quality of services/Client consideration and listening : 100% satisfaction
Quality of services/Transparency (regarding our skills and abilities):
Quality of services/ Efficiency (level of expertise and efficacy): 100% satisfaction
Deadlines met and responsiveness: 95% satisfaction
Client effort indicator:
The very good score of 1.5 was obtained. 100% of our clients consider that it is easy, even very easy to work with EquiTox.
NPS Indicator considered as good if it is positive and excellent from +50. 100% of our clients would recommend EquiTox to colleagues.
Liste of our active clients since 2017
TPE: SOHO: Small office/home office
PME: SME: Small-sized companies
ETI: Medium-sized companies
GE: Large company