Client satisfaction survey
In June 2018, we performed a client satisfaction survey on the basis of criteria listed by ECHA “check list to hire a good consultant”. The results of this survey are the following :
Satisfaction survey
- 96%
Satisfaction indicators (calculation by the sum of « Strongly agree » and « Agree » on the total of answers ; response rate: 43%)
- Communication/Transparency (information from quotations):
89% satisfaction - Communication/efficiency (organisation put in place):
100% satisfaction - Quality of services/Client consideration and listening :
100% satisfaction - Quality of services/Transparency (regarding our skills and abilities):
89% satisfaction - Quality of services/ Efficiency (level of expertise and efficacy):
100% satisfaction - Deadlines met and responsiveness:
95% satisfaction
Client effort indicator
- 90%
The very good score of 1.5 was obtained. 100% of our clients consider that it is easy, even very easy to work with Equitox.
Recommendation indicator
- 84%
NPS Indicator considered as good if it is positive and excellent from +50. 100% of our clients would recommend Equitox to colleagues.